Frequently Asked Questions

Sizing & Fit

How does the fit run?

Hierax tees have a relaxed, boxy fit with dropped shoulders. Most people wear their usual size; size down if you want a closer fit. Check the size chart on each product page for exact measurements before ordering.

What size should I order?

Every product page includes a full measurement chart. Measure a shirt you already own and compare it with the chart before choosing. If the size is not right, you can exchange an unworn piece for a different size within 14 days of delivery.

What are your shirts made of?

Our tees are 6 oz heavyweight, 100% combed and ring-spun cotton, with side seams and a relaxed, boxy fit with dropped shoulders. The Yahweh hoodie is a 50% cotton, 50% polyester blend.

Shipping

How long until my order arrives?

Every piece is made to order. Production usually takes 2 to 7 business days, then standard US shipping usually takes 2 to 5 business days, so most orders arrive within about 4 to 12 business days. Alaska, Hawaii, Puerto Rico, and US territories can take longer. Orders with more than one piece can arrive in separate packages.

Do you ship internationally?

At this time, we only ship within the United States.

Will I get tracking?

Yes. Tracking information is emailed as soon as your order ships.

Returns & Exchanges

Can I return or exchange an item?

You can exchange a piece for a different size, or return it for store credit, within 14 days of delivery. It must be unworn and unwashed. Because every piece is made to order for you, we do not offer refunds for a change of mind. Email sales@hieraxcollections.com with your order number before sending anything back. You pay the return shipping.

What if my item arrives damaged or defective?

We will make it right at no cost to you. Email sales@hieraxcollections.com within 14 days of delivery with your order number and clear photos of the issue, and we will send a replacement, or a refund if a replacement is not possible.

Can I cancel my order?

Orders can only be canceled during a short window before production begins. Once production starts, the order cannot be canceled or modified. Contact sales@hieraxcollections.com as soon as possible if you need to cancel.

Offers & Discounts

How does building a collection work?

Open any tee and choose two or three pieces. We walk you through the lines to pair with it, one piece at a time, with the color and size for each. The collection price is applied in your cart automatically: any two tees for $70 (normally $89.98), and it applies to every pair. It covers tees only, not the hoodie.

When is shipping free?

US orders of $100 or more ship free with standard shipping, counted after discounts and before tax. A collection of three tees comes to $114.99, so it ships free.

Can I use more than one discount?

One discount per order. Collection pricing, 10% off your first order (HIERAX10) and 15% off your second order (CIRCLE15) do not combine with each other. If more than one could apply, checkout keeps whichever saves you more. Free US shipping over $100 still applies on top.

How does the 15% code in my package work?

CIRCLE15 works once, on your second order only. Check out with the same email you used for your first order. Full details are in our Offer Terms.

Brand & General

Is Hierax Collections a legitimate company?

Yes. Hierax Collections is a registered business producing every piece to order, blending faith-driven and Stoic themes into premium streetwear. Every order is backed by our defect guarantee and a support team you can reach directly at sales@hieraxcollections.com.

How can I contact you?

Email us at sales@hieraxcollections.com. We typically respond within 24 to 48 hours.

Do you make items in advance?

No. Every piece is produced after you order it, so nothing sits in a warehouse. This is also why delivery takes longer than with a mass-stock brand.