Refund policy

Every Hierax piece is made to order for you. Because of that, we do not offer refunds for a change of mind. You can exchange a piece for a different size, or return it for store credit.

Size exchanges

You have 14 days from delivery to exchange a piece for a different size. It must be unworn, unwashed, and in the condition it arrived in, in its original packaging.

Email sales@hieraxcollections.com with your order number and the size you need. We reply with the return address. Please do not send anything back before you hear from us.

Once the piece arrives and has been checked, we send you a one-time code for the same piece in your new size, at no charge for the piece itself. Shipping on the new order is paid at checkout, and is free if that order reaches $100. If your new size is no longer available, we issue store credit instead.

Store credit returns

Changed your mind? Within the same 14 days you can return an unworn piece for store credit toward any other tee or sweatshirt. The same condition rules and steps apply. Store credit equals the price you paid for the piece (not the original shipping), is sent by email as a gift card, and does not expire.

Return shipping

For size exchanges and store credit returns, you pay the return shipping. We recommend a trackable service, because we cannot be responsible for returns that are lost on the way to us. Original shipping charges are not refundable.

Damaged, misprinted, defective, or wrong items

If your piece arrives damaged, misprinted, defective, or is not what you ordered, email sales@hieraxcollections.com within 14 days of delivery with your order number and clear photos. Once we confirm the issue, we send a free replacement, or a refund to your original payment method if a replacement is not possible. In most cases you do not need to send the item back.

Normal production variation

Print placement can vary by up to 0.5 inches, and colors can look slightly different from your screen. These are normal for made-to-order printing and are not defects.

Not eligible

Pieces that have been worn, washed, altered, or damaged after delivery, requests made more than 14 days after delivery, gift cards, and final-sale items.

Cancellations

Orders go into production quickly. If you contact us before production starts, we cancel the order and refund it in full. Once production has started, an order cannot be canceled or changed.

Refunds

Refunds for cancellations and for damaged, misprinted, defective, or wrong items go to your original payment method. Please allow 5 to 10 business days after approval for your bank or card provider to show it.

Wrong address

If a package cannot be delivered because the address entered at checkout was incorrect, we can send a replacement at an additional cost.

Questions: sales@hieraxcollections.com